First: Conditions for exchange and return:-

  1. To apply this policy, the original purchase invoice must be attached at the start of the exchange or return procedures, and the product must be in the same original condition upon purchase.
  2. Products that have been opened and have a manufacturing defect can be exchanged for the same item, without violating the agent’s policy .
  3. In case of return and replacement, the customer must deliver the device to the branch, while adhering to the above conditions.
  4. In the event of a manufacturing defect in any product, it is necessary to communicate with us and report the malfunction so that the agent can be addressed to make the technical report and based on its result, the customer will be contacted within two working days from the date of receiving the report from the agent ..
  5. In the event of a product malfunction during the warranty period, refer to the agent’s customer service or our unified number (920001621) to review the agent .
  6. The warranty is according to the conditions of the agent and the warranty is forfeited with the loss of the original invoice.

Second: Replacement and return procedures:

  1. Returns and exchanges will be made within (7) days from the date of purchase.
  2. The goods to be exchanged or returned must be in the same condition as the original purchase and all gifts or accessories received with the product must be returned.
  3. Refund procedures: The refund will be the same as how you paid it, as follows:
a-If you have paid for cash on delivery, we will refund the value in cash. B- If you have paid the value using a mada card or a bank transfer, you can choose between returning the amount in cash or placing it in your bank account, taking into account bank holidays and official holidays. When to be refunded: The refund will be given to you after we receive and inspect the product, and your final payment will be as follows: If the refund will be made to the bank account: This will be done within (5) business days from the day we received the returned product at our Customer Merchandise Configuration Center. If the amount will be refunded in cash, we will return the amount within two working days after we receive the product